Pharmacy Manager
Dubai, UAE • tabbio.com/fatma-zidan
An experienced pharmacy manager with over 13 years of experience in overseeing daily operations, ensuring regulatory compliance, and optimizing workflow to enhance patient care. Skilled in inventory management, staff training, and implementing policies for safe dispensing of medications, including controlled narcotics . Dedicated to make a significant contribution to an organization that offers genuine opportunities for progression.
Leadership and Staff Development • Operational and Financial Management • Insurance and Claims Knowledge • Customer Service and Patient Care • Regulatory Compliance and Quality Assurance • Problem solver • Strategic Planner • MS Office (Excel, Word, Power point) • Data Analytics and Reporting • Inventory Management and Supply Chain Optimization • Medication Therapy Management (MTM) • Pharmaceutical Technology and Automation • Telepharmacy and Remote Patient Monitoring
Novomed Centers | Full-time | Dubai, UAE
• Dispensing medications accurately and efficiently, ensuring proper packaging, labelling, and documentation. • Managing narcotics and controlled medications in adherence to pharmacy policies. • Maintaining accurate pharmacy records and complying with all DHA and pharmacy regulations. • Identifying and resolving medication discrepancies and potential drug interactions. • Supervising and training pharmacy technicians and other staff. • Providing patient-centred care by addressing patient concerns, answering questions, and offering personalized medication advice. • Collaborating with healthcare providers, if necessary, to clarify or confirm prescriptions. • Monitoring inventory and ordering of medications and supplies. • Promoting OTC medications by catching customers eye for increasing sales.
Quttainah specialized hospital (JCI accreditation) | Full-time | Dubai, UAE
• Managed the pharmacy department including daily purchasing activities, supervising staff, and allocating tasks. • Responsible for narcotics and controlled medications according to the pharmacy policies. • A prominent and well-known about JCI accreditation policies. • Managed supplier relations and negotiated contracts, prices, timelines, etc. • Maintained supplier database, purchased records, and related documentation. • Coordinated with inventory control to determine and manage inventory needs. • Managed the maintenance of office/manufactured equipment and machinery. • Ensured that all procured items meet the required quality standards and specifications. • Prepared cost estimates and managed budgets. • Provided education and training to the staff and other healthcare providers.
Emirates Speciality Hospital | Full-time | Dubai, UAE
• Supervised pharmacy staff and worked with robotic pharmacy system for two years. • Managed the inventory of medications and ensured appropriate stock levels are maintained. • Handled the dispensing of medications to ensure accuracy and compliance with regulatory requirements. • Provided clinical pharmacy services, including drug therapy monitoring and patient counselling. • Collaborated with healthcare providers to develop and implemented patient care plans. • Ensured compliance with all regulatory requirements, included record keeping and reporting. • Participated in quality improvement activities to improve patient outcomes and medication safety.
Marina Pharmacy – Iranian Hospital | Full-time | Dubai, UAE
Tanta University
Cairo University
ARABIC (NATIVE) • ENGLISH (FLUENT)